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Technical Support Analyst III

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Customer Service
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Corporate
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1801676 Requisition #
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Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.


Duties & Responsibilities


1. Support and train others to support Itron systems including monitoring, diagnostics, troubleshooting, and repair.

2. Help in defining system hardware and software specifications and configurations.

3. Design, implement, upgrade, test and troubleshoot systems and applications at Itron and customer locations.

4. Define and maintain system standards, reliability and performance requirements for Itron production operations.

5. Help to propose and implement system and application enhancements.

6. Administer and train others to administer production systems and applications, and document configurations and procedures.

7.  Work with internal and external customers, vendors and other support technicians to determine and implement adjustments to achieve optimum system performance.

8. Document, report, track problems to appropriate vendors or departments. Perform necessary follow up to ensure quick resolution.


Experience: This position requires a minimum of 5 years of related experience
Education: Bachelor's degree in related field or equivalent experience.
Certification(s):
Travel: 1 - 10%
Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.

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Itron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship, sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is a world-leading technology and services company dedicated to the resourceful use of energy and water. We provide comprehensive solutions that measure, manage and analyze energy and water. Our broad product portfolio includes electricity, gas, water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services. With thousands of employees supporting nearly 8,000 customers in more than 100 countries, Itron applies knowledge and technology to better manage energy and water resources. Together, we can create a more resourceful world. Join us: www.itron.com.

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Itron is an Equal Opportunity Employer
Itron will make reasonable accommodation to assist a qualified person with a disability in the job application process. If you need assistance and would like to request a special accommodation, please contact accessibility@itron.com or at +1-509-924-9900 USA. For more information on Equal Employment Opportunity, please click here.

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