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Senior Technical Support Engineer

Implementation Services
1801034 Requisition #
Thanks for your interest in the Senior Technical Support Engineer position. Unfortunately this position has been closed but you can search our 161 open jobs by clicking here.

Professional Qualifications:

  • Experience in supporting software enterprise environments
  • Ability to work collaboratively with cross-functional teams in operations, project management and engineering to ensure customer satisfaction
  • High caliber, high energy personality who loves excelling in a corporate environment
  • Become an expert in using Itron applications and develop understanding of how the applications function and integrate with each other
  • Manage incidents in the incident management tracking system throughout the case lifecycle
  • Time management skills and the ability to prioritize.
  • Proven record of putting the customer first, going the extra mile, and doing what is right
  • Ability to mentor/coach technical support engineers

Other Requirements:


Experience: This position requires a minimum of 5 years of related experience

Education: Bachelor's degree in related field or equivalent experience.

Travel: 5%  - 10%.  Must possess valid travel documents.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit or stand, and use hands to finger, handle, or feel small and medium sized components. The employee is frequently required to reach with hands and arms, stoop, kneel, crouch, or crawl, and to lift weight or exert force up to 50 pounds. The employee in this position works in an environment where they may be a risk of electrical shock, and there is vibration. The employee may be subject to higher noise levels.




Application open to Citizens and Permanent Residents of Australia only.



Itron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin,  sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law.



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Itron is an Equal Opportunity Employer
Itron will make reasonable accommodation to assist a qualified person with a disability in the job application process. If you need assistance and would like to request a special accommodation, please contact accessibility@itron.com or at +1-509-924-9900 USA. For more information on Equal Employment Opportunity, please click here.

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