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Contract Manufacturing Manager

Supply Chain
1900053 Requisition #
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Itron is a world-leading technology and services company dedicated to the resourceful use of energy and water. We provide comprehensive solutions that measure, manage and analyze energy and water. Our broad product portfolio includes electricity, gas, water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services. With thousands of employees supporting nearly 8,000 customers in more than 100 countries, Itron applies knowledge and technology to better manage energy and water resources. 

We are currently seeking a CM Manager to manage execution with our Contract Manufacturer's local site, drive day-to-day operations to ensure on-time product delivery and other key operational performance indicators. In this role you will also drive CM site performance improvements, organizational alignment and business process efficiencies.

Duties and Responsibilities:
  • Set operational performance targets and meet / exceed performance.
  • Deliver on quarterly revenue goals, working with end-to-end Itron Supply Chain organization.
  • Ensure capacity is in place to meet customer deliveries.
  • Drive forecast/demand at CM working with Planning.
  • Manage day-to-day backlog, working with Planning, and drive escalations to resolve issues and meet on-time shipment (OTS).
  • Monitor CM supply chain health including MRP execution and inventory (OPO and OH) levels.
  • Manage excess & obsolete (E&O) inventory review and disposition.
  • Support quarterly revenue upsides / maximization.
  • Plan and execute ECO cut-ins to minimize production disruptions and optimize inventory disposition (use-up, scrap).
  • Partner with Procurement and CM to drive component shortage resolution.
  • Participate in supply chain risk mitigation strategy development.
  • Collaborate with NPI operations to transition variants into production.
  • Generate and present operational performance metrics to suppliers and manage associated corrective action and continuous improvement initiatives.
  • Program manage, improve, and optimize Itron-CM operational processes.
  • Work with internal and external customers to prioritize and manage resource constraints and trade-offs.
  • Develop and maintain CM operational relationships via site visits, regular meetings, etc.
  • Partner with Procurement and broader Supply Chain organization on QBR preparation and delivery.
  • Drive monthly CM Operations review with local CM site.
  • Perform and/or evaluate root cause problem resolution for CM supply chain related issues and ensure the integrity of corrective actions.
  • Organize and execute regular supplier site evaluations and support audits.
  • Availability to be physically onsite on short notice to drive Itron priorities with the CM or to support CM escalations and address production emergencies.
  • Owner of the CM site from an Itron Supply Chain Operations perspective.First line of defense for operational business issues and escalations from the CM.
  • Review, negotiate, approve and facilitate CM payment for NRC (non-recurring costs) such as light tooling / equipment, material PPV, material expedites, material re-valuation, and inventory carrying costs.
  • Work with Itron buyers and Accounts Payable to resolve issues with POs and invoice payment

Education and Experience:

  • Bachelor’s Degree from a four-year college or university; 8+ years related experience.
  • Experience managing contract manufacturers / outsourced production.
  • Experience executing global supply chain initiatives.
  • Experience interfacing with planning, procurement, engineering and program management teams.
  • Materials management: JIT, MRP, VMI, Kanban.
  • APICS certification preferred.
Travel: 1 - 10%


Itron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship, sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com.

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Itron is an Equal Opportunity Employer
Itron will make reasonable accommodation to assist a qualified person with a disability in the job application process. If you need assistance and would like to request a special accommodation, please contact accessibility@itron.com or at +1-509-924-9900 USA. For more information on Equal Employment Opportunity, please click here.

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